Postúlate en Kit Empleo: kitempleo.cl/empleo/1d59q3

Customer Success Team Leader – Cyberint (Check Point)

We are seeking a Customer Success Team Leader to support our Customer Success team and enhance the customer experience across the Americas.

Key Responsibilities

- Manage a team of CSMs across the Americas.
- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
- Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization.
- Champion customers' interests, influencing product direction and enhancements.
- Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings.
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
- Spearhead internal process enhancements tailored to customer requirements.
- Gather and channel customer feedback, reinforcing their voice within Cyberint's framework.





Qualifications

- Minimum of 6 years in a customer‑centric role within B2B sectors.
- Comprehensive understanding of the cybersecurity landscape.
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
- 2+ years of Team Leadership experience.
- Fluency in Spanish (native level) is required.
- Bachelor's degree in engineering or a relevant discipline.
- Prior experience in account management and/or commercial roles.
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
- Must be eligible to work in country of residence without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1d59q3

📌 Team Lead, Exposure Management Customer Success, Americas (Chile)
🏢 Check Point Software
📍 Chile