Postúlate en Kit Empleo: kitempleo.cl/empleo/1d5cik
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
We are seeking a high-impact Experience Lead to design, orchestrate, and elevate the end-to-end experience for the Affluent segment in Chile.
This role is responsible for delivering a differentiated value proposition through premium benefits, curated experiences, and high-touch service.
You will act as the central orchestrator of the ecosystem, ensuring seamless, personalized, and best-in-class experiences across all client touchpoints.
This position reports to the Head of Consumer Products,
Chile.
Key Responsibilities
End-to-End Experience Ownership
- Own the full Affluent journey: invitation, onboarding, activation, engagement, and retention
- Ensure consistency between product promise, benefits delivery, and client experience
Benefits & Experiences Orchestration
- Lead execution of premium benefits and curated experiences across key categories
- Drive evolution toward differentiated, access-based and experience-led propositions
Vendor & Partner Management
- Manage strategic vendors and partners ensuring premium service standards
- Define and enforce SLAs, quality controls, and governance frameworks
Service Excellence & Channels
Develop high-touch service strategies for every interaction point, including call centers, concierge services, and digital channels.
- Enable consistent, proactive, and frictionless client interactions
Performance & Continuous Improvement
-
Postúlate en Kit Empleo: kitempleo.cl/empleo/1d5cik
📌 Affluent Experience Manager (Santiago)
🏢 Tink
📍 Santiago