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Service Delivery Specialist - Technology IT

Job Description

Posted Tuesday 22 July 2025 at 04:00

This could be the Opportunity of Your Life

Signant Health is a integral evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof.

Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.

Where do you fit in?

The Service Delivery Specialist responsibilities are directly related to Incident management & project participation – Providing IT support for the global end user community, including remote workers. This involves device support and deployment, lifecycle management, end user training, administration of collaboration services and other business applications.

As part of our team, your main responsibilities will be:
- Incident management & project participation – Providing IT support for the global end user community,



including remote workers. This involves device support and deployment, lifecycle management, end user training, administration of collaboration services and other business applications.
- Training – Assist in the development of service‑based training for both IT members and the wider user community.
- Project Participation – Assist in deployment of new services working within assigned project teams.
- Security and Compliance – Work with the service security team via incident logging to ensure all end user devices are kept compliant.
- Service ownership – Including service design, testing and documentation, you will be required to serve as an escalation point for all issues pertaining to one or several owned services within the service catalog. This includes the road mapping and development of that service.
- Travel as necessary.
- Other responsibilities will be assigned as required.

You’ll nee

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