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Locations

In this role you can work from Remote, United States.

Overview

GitHub is growing its Customer Success Architecture team in the US, and we are seeking an experienced Senior Manager to lead our regional team and elevate customer engagement at scale. This role is pivotal in guiding a team of Customer Success Architects who partner with enterprise customers to accelerate digital transformation through GitHub’s solutions.

As a Senior Manager, you will coach and empower your team to synthesize industry insights, customer business priorities, and GitHub’s product capabilities into strategies that deliver measurable value. Acting as both a leader and trusted advisor, you will help your team translate complex technical concepts into clear, actionable business outcomes, enabling customers to embed DevSecOps practices, adopt GitHub technology, and achieve sustainable success.

This role requires strong business and technical acumen with proven experience in leading high‑performing, customer‑facing teams. You will represent the voice of the customer internally,



provide strategic guidance to cross‑functional teams, and proactively shape GitHub’s engagement model across the region. By fostering a culture of innovation, collaboration, and customer‑centricity, you will play a critical role in expanding GitHub’s impact in the US and ensuring our customers realize the full potential of their investment in GitHub.

Responsibilities
- Drive, Deliver and Demonstrate Value for Customers: Lead your team of Customer Success Architects to engage with enterprise customers, enable adoption of GitHub solutions, and deliver measurable business outcomes. Partner with internal stakeholders to support customer success initiatives, expand product awareness, and identify opportunities for growth and adoption. Support escalations, renewals, and expansion activities by ensuring technical alignment with customer goals.
- Recruit, Retain, and Grow Your Team: Hire, coach, and develop top ta

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📌 Sr. Mgr, Customer Success Architecture (Región Metropolitana)
🏢 Kubelt
📍 Región Metropolitana