Postúlate en Kit Empleo: kitempleo.cl/empleo/1d9s2t

**Bookkeeping Operations Specialist | Remote**:
**Overview**:
We are seeking a detail-oriented and customer-focused Bookkeeping Operations Specialist to support U.S.based clients, primarily therapy practice owners. This role combines hands-on bookkeeping work with strong customer communication, ensuring accurate financial records while providing a human-centered support experience.

**Key Responsibilities**:
**1. Transaction Management (Core Focus)**
- Review and categorize transactions that cannot be automatically processed
- Reconcile monthly books for assigned client accounts
- Identify and flag unusual or questionable transactions
- Ensure accurate coding based on standard accounting and IRS chart of accounts guidelines
- Manage approximately 5-6 client accounts per specialist

**2. Customer Communication & Support**
- Respond to client inquiries regarding transactions and bookkeeping matters via support platform
- Maintain an empathetic and professional communication style
- Handle cases requiring back-and-forth communication for accuracy

**3. Quality Assurance**
- Review bookkeeping work prior to monthly close
- Ensure compliance with bookkeeping standards and procedures
- Escalate complex issues when necessary

**4.



Documentation & Process**
- Document customer interactions and updates in the support system
- Follow internal workflows and bookkeeping procedures
- Maintain organized financial records for audit and tracking purposes

**Qualifications & Skills**:

- Prior bookkeeping experience (any level)
- Familiarity with general accounting principles
- Strong English fluency (written and verbal)
- Customer service experience (essential)
- Excellent attention to detail and problem-solving skills
- Empathetic and people-oriented communication style
- Comfortable working asynchronously and with U.S. time zones
- Ability to accommodate adaptable hours during peak tax seasons
- Experience with large accounting firms is a plus (e.g., Big 4 background)

**Tools & Software Familiarity**:

- Customer support platforms (e.g., Zendesk or similar)
- QuickBooks or comparable accounting software (training provided on internal tools)
- General comfort with financial and SaaS platforms
- Willingness to learn proprietary bookkeeping systems

**Work Schedule**:

- Must overlap with U.S. business hours
- Flexibility required during tax season peaks

Postúlate en Kit Empleo: kitempleo.cl/empleo/1d9s2t

📌 Bookkeeping Operations Specialist (Valparaíso)
🏢 OpsArmy
📍 Valparaíso