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Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
Read more about Front's expansion into Chile
Customer Success at Front sits at the center of retention and growth, partnering with customers to make sure Front becomes the system their teams rely on every day. As Senior Manager, Customer Success,



you’ll lead a team of CSMs responsible for driving adoption, expansion, and long‑term customer outcomes across a portfolio of accounts.
This role is for a people‑first leader who can coach, scale process, and hold a high bar for customer partnership, while also rolling up your sleeves to solve complex situations, influence cross‑functionally, and help shape how we deliver value at Front as we grow.
What will you be doing?
- Lead, coach, and develop a team of Customer Success Managers, setting clear expectations, driving performance, and building a culture of ownership and customer empathy.
- Own retention and expansion outcomes across your team’s book of business, with a strong operational cadence around forecasting, risk management, and pipeline health.
- Partner with Sales on renewals and expansion strategy, ensuring clean handoffs, strong account planning, and aligned customer narratives.
- Build scalab

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📌 Senior Manager, Customer Success (Región Metropolitana)
🏢 Front
📍 Región Metropolitana