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The Guest Liaison is the main contact for guests in Punta Arenas. The objective of this position is to prepare individual guests or guided groups for their trip to Antarctica and support the Guest Services team with the departure logistics. You will be working with different types of guests who are part of world travel clubs, ski expeditions, government organizations, scientific projects, film crews, photographer trips, and mountaineering pursuits.
Antarctic LogisticsExpeditions (ALE) is the most experienced deep-field operator in Antarctica, providing a wide range of guided experiences, air support, logístical back-up and safety cover for governmental research programs, independent expeditions, and tourists. We work in a worldwide market of different cultures and languages, and we fully embrace this diversity. We also have a strong environmental ethic. ALE is a Utah company with a year-round office in Salt Lake City, a seasonal operations support office in Punta Arenas, Chile, and several seasonal field camps in Antarctica.
- Seasonal Information
Guest Liaisons in Punta Arenas generally work from October to through the end of January.
Duties and Responsibilities:
- Liaise with the Salt Lake Booking office, Antarctic guide crews and guests to prepare them for their trip to Antarctica
- Welcome guests upon arrival in Punta Arenas
- Prepare guest itineraries and communicate a pre-departure plan
- Review guest's polar clothing and equipment necessary for their program or communicate the requirements to the group leader
- Prepare rental clothing, facilitate any size changes, and collect payment
- Review guest documentation and collect outstanding paperwork
- Upload administrative documentation to company platforms
- Host guide or group leader meetings to discuss logistics and present departure briefings to large groups of guests
- Provide flight and weather updates and manage expectations during delays
- Collect and store luggage in warehouses and maintain detailed i
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