Postúlate en Kit Empleo: kitempleo.cl/empleo/1da8gv

About the Role

Santiago continues to grow as a leading center for business innovation and customer engagement across Latin America, and at BlazeBet Strategic Solutions, we are focused on building client experiences that combine operational excellence with modern digital support solutions. We believe exceptional customer experiences are built through strong leadership, efficient systems, and a people-first mindset.

We are looking for a Senior Client Experience Director who can lead enterprise-level customer operations while shaping the long-term strategy for client engagement, retention, and service excellence. This role is adecuado for a leader who understands how to balance operational performance with relationship management across healthcare, hospitality, IT, and customer support environments.

You will oversee multiple client-facing departments, collaborate with executive leadership, and drive initiatives that improve customer satisfaction, operational efficiency, and overall service delivery standards.

Why Work With Us?

The Environment:

Our office in Las Condes places you at the center of Santiago’s modern business district. We provide a collaborative workplace designed to support innovation, leadership, and continuous improvement.

Leadership Impact:

Your ideas and strategies will directly influence company growth, operational development, and customer experience initiatives. We value leaders who take ownership and contribute to long-term organizational success.

Technology Driven Operations:

We utilize advanced CRM platforms, analytics systems, workforce management tools, and digital communication technologies to streamline operations and improve service performance.

Professional Growth:

We support career advancement through leadership development programs, management training, and access to industry conferences and professional learning opportunities.

Key Responsibilities

Client Experience Strategy:





Develop and implement customer experience initiatives that improve retention, satisfaction, and long-term client relationships across multiple business divisions.

Operational Leadership:

Manage daily customer operations, support teams, escalation handling, and service delivery performance while ensuring operational consistency.

Team Development:

Lead and mentor department managers, supervisors, and client support teams through coaching, performance management, and leadership development.

Performance Analytics:

Monitor operational KPIs, customer satisfaction metrics, service quality standards, and reporting data to identify areas for improvement.

Cross Functional Collaboration:

Work closely with healthcare operations, IT, hospitality support, and executive leadership teams to align customer experience strategies with company objectives.

Process Optimization:

Identify workflow inefficiencies and implement operational improvements that enhance both customer satisfaction and team productivity.

What We Are Looking For

Experience:

8+ years of experience in customer experience management, client operations, hospitality leadership, healthcare support services, or customer success management, including at least 3 years in a senior leadership role.

Leadership Skills:

Strong experience leading large customer-facing teams, improving operational performance, and managing enterprise-level client relationships.

Technical Knowledge:

Experience working with CRM systems, workforce management software, customer analytics platforms, and operational reporting tools.

Communication Skills:

Excellent communication and stakeholder management skills in English. Spanish language proficiency is considered a strong advantage.

Mindset:

You are strategic, adaptable, and solutions-oriented. You know how to improve customer experiences while balancing operational goals, business priorities, and service quality.

Sueldo: $2.700.000 - $3.800.000 al mes

Lugar de trabajo: Empleo presencial

Postúlate en Kit Empleo: kitempleo.cl/empleo/1da8gv

📌 Senior Client Experience Director (Las Condes)
🏢 NDD McFreda Healthcare Services
📍 Las Condes