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About the Role

As the Consumer Operations Lead, you'll bring our high-level LatAm consumer strategy to life in the CASA region. You'll turn strategic goals into clear operational plans-driving day-to-day execution while building the systems and infrastructure that support sustainable, long-term growth.

In this role, you'll lead a talented team of six, partnering closely with local teams and cross-functional stakeholders to ensure our core consumer growth drivers are delivered with excellence.

This position is both strategic and hands-on: you'll help shape priorities at the regional level while owning the mechanisms, experiments, and execution plans that unlock lasting growth across CASA.

What You'll Do
- Bring the LatAm strategy to life in CASA: Translate high-level regional strategy into a clear operational plan-driving execution to attract new users, improve retention, and build the foundations for long-term success.
- Contribute to regional priorities: Represent CASA in LatAm forums, bringing forward local insights, advocating for the consumer perspective,



and ensuring strong alignment between regional and market-level plans.
- Lead and develop a high-performing team: Manage, mentor, and empower a team of six individual contributors to deliver impactful results.
- Turn insights into action: Analyze data, experiments, and performance trends to identify opportunities, uncover drivers, and translate findings into actionable recommendations.
- Partner for results: Collaborate with local teams, sub-regional leaders, and cross-functional partners to align priorities, remove roadblocks, and ensure progress toward key growth metrics.
- Own the CASA experimentation roadmap: Design, prioritize, and evaluate experiments that drive measurable impact-and scale successful playbooks across markets.

Basic Qualifications
- Collaboration: Proven ability to build strong, trust-based partnerships across teams and functions.
- Analytical Strength: Skilled in using data to diagno

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📌 Consumer Operations Lead Casa (Santiago)
🏢 Uber
📍 Santiago