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PagerDuty, Inc. (NYSE:PD) is a general leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team As a Renewal Manager, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value. You will collaborate closely with internal teams, including Customer Success, Sales, and Operations, to drive customer adoption and mitigate churn risks.

Key Responsibilities:
- Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
- Partner with Customer Success Managers to execute success strategies that drive software adoption and business value.




- Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
- Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution.
- Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.

Basic Qualifications:
- 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
- Self-motivated and proactive, with the ability to work both independently and as part of a team.
- Experience managing customer relationships and executing strategies to increase retention and revenue.
- Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.

Preferred Qualifications:
- Experience working in a technology or SaaS company.
- Familiarity with subscriptio

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dacfz

📌 Renewal Manager (Santiago)
🏢 PagerDuty
📍 Santiago