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Job Overview

Provide entry-level onsite IT support for end users by following documented procedures and escalation paths. This role focuses on basic troubleshooting, customer assistance, and hands‑on support, with training and guidance provided.

User Support

- Provide walk‑up and desk‑side support for common IT issues
- Assist users with basic questions and requests
- Support new hire and intern onboarding activities
- Deliver friendly, professional customer service
- Escalate issues when troubleshooting steps are exhausted

Hardware & Device Support

- Assist with setup and basic troubleshooting of laptops, monitors, keyboards, mice, peripherals, mobile phones, and tablets
- Perform simple break/fix actions: device swaps, cable replacement, power and connectivity checks
- Support basic printer issues (paper jams, toner replacement)

Software & Application Support

- Assist users with common applications including Google Workspace, Microsoft Office, Zoom, and Slack
- Help users with login issues, password resets, and MFA prompts
- Follow runbooks to resolve common application issues

AV & Conference Room Support

- Perform basic conference room checks: powering on equipment, verifying displays, and connections
- Report and elevate AV issues using documented procedures

Network & Connectivity (Basic)

- Assist users with basic connectivity issues: Wi‑Fi connection, VPN login
- Perform simple checks (cables, adapters, device settings)
- Escalate network issues to senior support teams

Access & Security Support

- Assist with account access requests, device enrollment, and setup
- Follow security procedures for device handling and returns

Asset & Inventory Support

- Help manage IT inventory and storage areas
- Assist with asset tagging and equipment tracking
- Prepare equipment for new hires, reuse,



or return
- Support equipment vending machines if applicable

Process & Team Support

- Follow documented procedures, runbooks, and checklists
- Accurately log and update tickets in the ITSM system
- Participate in training, onboarding, and refresher sessions
- Ask questions and seek guidance when needed

KPIs & Expectations

- Meet assigned ticket volume targets
- Follow SLAs and escalation timelines
- Maintain positive customer satisfaction scores
- Respond promptly to walk‑up and chat requests

What You Will Need To Succeed

- Minimum 1 year of IT support or customer service experience (training provided)
- Basic familiarity with Windows or macOS and common productivity tools
- Strong communication and customer service skills
- Willingness to learn and follow procedures
- Reliable onsite presence and punctuality

Nice To Have (Not Required)

- IT coursework, certification, or technical training
- Experience in retail, hospitality, or customer support roles
- Interest in growing a career in IT support

Compensation

Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.

Equal Employment Opportunity

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dad46

📌 Onsite IT Support Technician (Región Metropolitana)
🏢 Milestone Technologies
📍 Región Metropolitana