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PURPOSE OF THE ROLE

The Associate Development Manager (ADM) collaborates closely with nonprofit leaders addressing critical integral challenges. As a strategic partner, the ADM assists clients in cultivating a robust funding foundation by identifying opportunities, pinpointing gaps, evaluating support needs, and delivering strategic, actionable recommendations. Serving as a liaison between the client and the Smarter Good service team, the ADM facilitates seamless communication and project execution.The ADM provides essential support to the Development Manager (DM) in establishing a client-centric service team. This team, composed of strategists, content producers, and analysts, ensures consistent, high-quality service delivery. The ADM works concurrently with three (3) to five (5) nonprofit organizations, each engaged in various projects across diverse causes and locations. In this capacity, the ADM spearheads the provision of top-tier service, driving impactful results and outcomes for each organization.

ROLE AND RESPONSIBILITIESThe ADM has key responsibilities in the following areas:




Client Relationship and Service Excellence
- Build and maintain trust-based relationships with clients, acting as their primary point of contact and ensuring clear communication and proactive problem-solving to support long-term retention
- Proactively identify at-risk clients and collaborate with internal teams to reinforce service value, improve engagement, and strengthen partnerships
- Collaborate with clients and internal teams to define project scope, deliverables, and timelines while managing workflows from initiation to completion to ensure timely, high-quality outcomes that meet client expectations
- Monitor project progress, analyze results, and provide regular reports to clients and internal stakeholders for strategic adjustments
- Identify challenges and recommend improvements, including the need to pivot and/or innovate when existing solutions do not work, to enhance effic

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📌 Associate Development Manager (Santiago)
🏢 Smarter Good
📍 Santiago