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Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why IT Support at Vacasa

We support the tools that allow other departments to succeed. We're constantly experimenting and fine-tuning our products. We value stability, security, and scalability.

What we're looking for

Vacasa is looking for a talented individual to join the IT team as an IT Support Specialist in Santiago. Our success as a service company is dependent on excellent support agents who are able to assist the team with timely service delivery and excellent technical support. This role works in partnership with various technical service and functional business areas to drive toward technology service improvements,



provide technical support and partner with teams of all areas responsible for IT service delivery.

What you'll do
- Respond, troubleshoot, and resolve tech support tickets in a round-robin ticketing system.
- Respond to team and sometimes employee requests via Slack
- Utilize Knowledge Base for Solutions, Workarounds, and Training
- Provision hardware for new hires, including macOS and Windows computers.
- Diagnose and resolve hardware/software problems with both macOS and Windows devices.
- Ensures timely completion, follow-up, and documentation of all support requests based on established team baselines and SLAs.
- Work with or escalate issues to other IT team members as appropriate for resolution.
- Support hardware peripherals such as printers and copiers by resolving issues or escalating to vendors when appropriate.
- Provide iOS, macOS, and Windows device support.
- Some local travel may be required to small office locations to provide printer, network, and/or har

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📌 IT Support Specialist I (Santiago)
🏢 Vacasa
📍 Santiago