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Service CoordinatorVacante Fresca*:
P&P; Team

Publicado el: 27-01-2025,por P&P; Team.Descripción de la Empresa: Consultora.ACERCA DE LA VACANTE

Funciones del Puesto
- Process service requests in ticketing system, ensuring accurate details and proper formatting standards.
- Evaluate and assign requests to the appropriate team member.
- Monitor daily service calendars to optimize team scheduling and ensure timely resolution of requests.
- Communicate with customers within tickets to keep them updated on progress and changes.
- Coordinate escalations by serving as a liaison.
- Develop documentation and guides, and provide feedback on process improvements.

Requisitos del Puesto
- Advanced English
- University student or Bachelor's degree in Technology related fields (desirable).
- Comfortable in a technical environment.
- Great communicator.




- Collaborative team player.
- Adept at juggling tasks and priorities.
- Meticulous attention to detail.

Experiência Deseada
- 2+ years of experience in customer care, in Service or IT support role.

Habilidades Deseadas
- Knowledge of:
- Technical concepts.
- Technical/service ticket assignment.

OTROS DETALLES

Area del Puesto

Telecomunicaciones

Ubicación del Puesto

Santiago, Santiago, Rep. Dominicana

Salario

RD$50,000 (Moneda Local)

Nível Académico

Estudiante Universitario

Nível de Cómputo

Office Cualificado

Idiomas:
Español: 100%
Inglés: 90%

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📌 Service Coordinator (Santiago)
🏢 P&P Team
📍 Santiago