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JOB SUMMARY

Responsible for assisting in successfully executing all operations in the hotel
Operations departments (may include Front Office, Business Center,
Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and
Engineering/Maintenance) and managing staff. Strives to continually improve
guest and employee satisfaction and maximize the financial performance of the
department. Ensures that standards and procedures are being followed. Leads
specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front
desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 2 years
experience in the guest services, front desk, housekeeping, or related
professional area.

CORE WORK ACTIVITIES

Leading Operations Team

• Ensures that goals are being translated to the team as they relate to guest
tracking and productivity.





• Creates and nurtures a property environment that emphasizes motivation,
empowerment, teamwork, continuous improvement and a passion for providing
service.

• Understands employee and guest satisfaction results and developing game plans
to attack need areas and expand on the strengths.

• Ensures that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and
expectations, and exceeding them.

Managing Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all
guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at al

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📌 Mgr-Operations I Food (Chile)
🏢 Importante Empresa
📍 Chile