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Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Read more about Front's expansion into Chile

As a Customer Success Manager, you will be the primary post-sale partner for a portfolio of B2B customers. Your focus will be retention and long-term value realization — ensuring customers adopt, engage, and renew with confidence.





You are proactive, organized, and commercially savvy. You don’t wait for churn signals — you anticipate them. You don’t just manage accounts — you drive outcomes.

What will you be doing?

Own the Renewal Lifecycle
- Manage the end-to-end renewal process for your book of business
- Build and execute renewal plans 90–120 days ahead of contract expiration
- Accurately forecast renewals and identify risks early
- Lead renewal conversations and negotiate within defined guidelines
- Partner cross-functionally to ensure seamless contract execution

Drive Customer Value & Adoption
- Develop strong relationships with key stakeholders and decision‑makers
- Align customer goals with measurable success metrics
- Monitor product usage and proactively address adoption gaps
- Lead business reviews and strategic check‑ins
- Ensure customers clearly understand and realize ROI

Identify &

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dbsr5

📌 Customer Success Manager (Región Metropolitana)
🏢 Front
📍 Región Metropolitana