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Overview

Job overview: Genetec is currently seeking a Technical Trainer to join our LATAM Training team. We are looking for a dynamic, responsive individual who can work well in a fast-paced, lively environment. The technical trainer will be responsible for delivering training on Genetec products at Genetec training locations, partner offices, and remotely. When not delivering courses on-site or remotely, the Trainer will work from their home office, preparing sessions, maintaining training environments, and contributing to the continuous improvement of training content. This position requires travel up to 75% of the time within the assigned commercial territory, and occasionally overseas. The adecuado candidate will have excellent organizational and presentation skills.

What your day will look like
- Deliver technical training to Genetec customers, resellers, distributors, and internal staff
- Facilitate training sessions both in-person (classroom/lab environments) and online using virtual labs, cloud platforms, and the LMS




- Update existing training material to reflect changes in new product releases
- Create training presentations, manuals, course outlines, and digital references
- Contribute to improving training documentation and tools
- Maintain a current, in-depth knowledge of Genetec's products and functionality
- Participate in classroom setup, lab and exam grading, and course question follow-up
- Facilitate instructor-led technical courses using servers, clients, networks, and devices
- Facilitate online instructor-led courses using a cloud-based virtual environment and LMS
- Communicate course feedback to internal teams for process and product improvement
- Effectively convey technical understanding to different audiences, from users to administrators

More about you
- Bachelor's degree in Computer Science, Computer Engineering or equivalent experience
- 2 years+ delivering technical training, preferably software training
- Willing and able to travel to

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📌 Technical Trainer (Región Metropolitana)
🏢 Genetec
📍 Región Metropolitana