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The Role

The department provides a full range of professional administrative, secretarial and clerical services which support clinical staff to deliver high quality, efficient and effective patient-centred care within Acute Services, in line with local and national standard.

Duration, Location, and Working Pattern
- Location: Queen Elizabeth University Hospital / Gartnavel General Hospital
- Permanent Contract
- Full time Position (36 hours per week)
- Shift Pattern Monday - Friday 8-4

Key Responsibilities

Waiting List Management
- Lead local waiting list administration in line with Treatment Time Guarantee, Patients’ Rights Act, and relevant legislation.
- Monitor and analyse waiting list data to identify and address potential issues promptly.
- Review and validate availability/unavailability status codes to ensure compliance with national and local targets.
- Ensure breach dates are accurately recorded for inpatient, day surgery, and outpatient lists.
- Optimise theatre utilisation and identify potential breaches daily.




- Work collaboratively with other Waiting List Managers to ensure patients are treated within targets.
- Prepare regular and ad‑hoc reports on waiting numbers, waiting times, and theatre utilisation.
- Supervise and analyse inpatient, outpatient, return, and repeat waiting lists in line with TTG targets.
- Review demand against available capacity and escalates capacity shortfalls.
- Develop, implement, and monitor in‑house and external waiting list initiatives.
- Support capacity planning, clinic set‑up, cancellations, reductions, rescheduling, and gap clinics.
- Complete audits to ensure TTG compliance.

Staff Management & Leadership
- Provide day‑to‑day line management of administrative and secretarial staff within budget.
- Lead recruitment, performance management, PDPs, attendance, conduct, and payroll processes.
- Drive service improvement by streamlining administrative processes and adopting innovative approaches.
- Ensure patient adminis

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📌 Administration/Waiting List Manager (Región Metropolitana)
🏢 NHS Scotland
📍 Región Metropolitana