Postúlate en Kit Empleo: kitempleo.cl/empleo/1dbxfy

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type

Full Time

Work Place

Onsite

Location

Malta, Europe (Relocate to Malta)

Relocation

VISA & Relocation Package Included

Requirements
- Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment
- Good communication skills and an excellent command of English language
- Strong customer focus with the ability to operate at all contact levels including senior manager/director level
- Demonstrable problem‑solving skills
- Strong commercial acumen,



with the ability to identify and effectively communicate commercial opportunities and issues
- Organised and delivery focused, strong planning skills and process driven
- Superior time‑management skills along with strong sense of urgency
- People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
- Able to work independently with minimal direction
- ITIL certified

Responsibilities
- Provide end‑to‑end ownership of customer service contracts
- Building relationships with customers to ensure renewals year on year of managed service contracts
- Financial responsibilities for the commercial elements of the customer service contracts
- Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
- Coordinate effort and liaise betwee

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dbxfy

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