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Overview

Maintenance Services Representative Lead

Responsibilities

Job Summary
- Provide Lead Maintenance Service Representative (MSR) support at any appropriate location to which the incumbent is assigned. Perform line maintenance, preventive maintenance, and alterations, including Panasonic Avionics Corporation (PAC) In-flight Entertainment Systems and other aircraft equipment on aircraft subjected to applicable National Aviation Authorities Regulations to include: troubleshooting and testing of electronic assemblies and units, the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft and the modification/alteration of installed equipment. Line maintenance responsibilities may vary by location.

Major Responsibilities
- Supervision
- Develop a work schedule that incorporates the needs of the customer and Panasonic Avionics Corporation (PAC) and provide a monthly update by the fifth of the following month.
- Lead line technicians as they perform their duties.
- Schedule line technician's daily maintenance activities.




- Aircraft/IFE Maintenance and Other Support
- Perform maintenance, preventive maintenance, and alterations to PAC IFE Systems and other aircraft equipment on aircraft subject to e.g. FAA/CAA/EASA/CASA regulations.
- Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft.
- Build customer satisfaction through identification, tracking, reporting, and successfully overcoming all technical issues for assigned airlines using networked communication systems.
- Be a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customer's views and negotiation points.
- Technically support the customer as a liaison between line operations and PAC departments.
- Aggressively contribute to the resolution of all in‑fleet problems, assisting t

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📌 Maintenance Services Representative Lead (Santiago)
🏢 Panasonic Avionics
📍 Santiago