Postúlate en Kit Empleo: kitempleo.cl/empleo/1dc0ay

Opportunity Overview

Role and responsibilities
- Document all client correspondence in the ticketing system.
- Resolve any customer issues through research and collaboration among departments. Keep up-to-date on the latest software and hardware releases.
- Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems.
- Develop documentation / instructions of standard operating procedures.
- Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs. Perform installation, setup, configuration, and troubleshooting for computers, handheld devices and peripherals.
- Serve as local purchasing agent, including the identification, acquisition, and instillation of user desired hardware and software. Maintain a catalog of user licenses and hardware.
- Perform other duties as assigned.

Required qualifications and skills
- IT Support Service experience or similar experience, typically obtained in 3+ years.




- Experience working with various types of hardware and software, including Apple laptops typically obtained in 1+ years.
- Solid problem-solving abilities.
- Strong interpersonal and communication (written and verbal) skills. Ability to communicate complex technical concepts across all organizational levels. Teamwork skills as well as independent focus. Ability to multitask.
- Written and spoken fluency in the English language.
- Ability to work occasional evenings and weekends.

Benefits
- Opportunities to learn and contribute your knowledge to our Digital Risk Protection platform
- Competitive compensation
- Competitive PTO
- Complementary health insurance
- Daily catered lunches for in-office work
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.
- Regular team bonding activities like cooking and cocktails classes, bingos, stand

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dc0ay

📌 Senior IT Specialist (Santiago)
🏢 Zerofox
📍 Santiago