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About us:
DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration.

With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.

We seek a dynamic and customer-centric professional to join our team as a Customer Success Executive. In this role, you will be responsible for ensuring the overall satisfaction and proactive retention of our valued customers. As a CSE, you will play a pivotal role in building and maintaining long-term client relationships, becoming a trusted advisor to our customers.

Responsibilities:
- Customer Engagement and Retention:Proactively engage with customers to understand their core business and product usage.

Implement strategies to enhance customer satisfaction and promote long-term retention.




- Client Training and Onboarding:Ensure effective and efficient onboarding of new customers, providing them with the necessary training and resources. Collaborate with internal teams to develop comprehensive training programs tailored to customer needs.
- Product Knowledge and Education:Maintain a deep understanding of our solutions and products. Educate customers on the most relevant features and functionalities aligning with their business needs.
- Trusted Advisor:Build strong, trust-based relationships with clients, positioning yourself as a reliable and knowledgeable advisor.

Anticipate customer needs and provide proactive guidance on how our solutions can address their challenges.
- Voice of the Customer:Act as the primary point of contact for customer issues, feedback, and escalations. Advocate for customers internally, ensuring their concerns are addressed promptly and effectively.
- Product Feedback and Enhancement:Collect and relay cu

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📌 Customer Service Executive (Santiago)
🏢 DEUNA
📍 Santiago