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MyPass Global is on a mission to empower safe, agile & connected communities. Our vision is to become the industry standard platform of record for workforce management and credentialing. Our vision transcends just one industry or geography, it speaks to building a integral workforce management & credentialing system that is looked to for best practice in this space.

Our company values set the standard for the behaviours and mindset we expect from every “MyPasser”. Our values include:
BRING OUT THE BEST

We connect and empower people to build a safer future. We strive to create a positive and enduring impact, no matter how small.

CHALLENGE THE NORM

We pursue innovation by practising curiosity and always asking ‘why’. We challenge assumptions by seeking opportunities for growth and improvement.

TREAT PEOPLE WELL

We treat our customers, employees and partners as equals. We foster meaningful relationships through trust, compassion and respect.

WALK THE WALK

We are accountable for our goals, actions and collective vision. We work with integrity and are true to our word,



fostering a culture of open communication.

Key Responsibilities:
- Serve as the primary point of contact for service-related inquiries and issues made by key customer stakeholders and present appropriate solutions.
- Regularly communicate with key customer stakeholders to understand their needs, gather feedback, and address concerns promptly.
- Support the development of the Customer’s use of the MyPass solution and understand how the platform interacts with their broader IT systems and digital landscape in order to troubleshoot technical incidents.
- Work with cross-functional teams, including product development, support and operations (in Australia, the Philippines and Colombia) to create and execute service delivery plans to meet the Customer’s objectives, particularly around their shut-down cycles.
- Review Customer tickets (incident + service requests) and ensure that MyPass is meeting Service

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📌 Service Delivery Manager (Santiago)
🏢 MyPass Global
📍 Santiago