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Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID :15310

Employment Type :Full Time

Job Category :Customer Care

Work Location :Orlando, FL

State or Province :Florida (US-FL)

Potential Work Location :United States : Florida : Orlando

BRIEF:
DUTIES and RESPONSIBILITIES:
- Interacts with Field Sales Associates to promote MSC’s sales related solutions, account retention and revenue generation strategies.
- Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborates with other departments to identify and address the customers stated and unstated product & service needs.
- Communicates customer concerns and makes recommendations to management ensuring the most effective problem resolution.




- Remains up to date with all Regional Omnichannel functions and resources to guide, train and assist team members, while also serving the customers’ requirements related to new functionality.
- Builds internal and external customer relationships to enhance customer satisfaction while also improving sales and quoting opportunities.
- Takes ownership with difficult customer service issues while resolving in a timely manner.
- Achieves the goal expectations of the role, including but not limited to quality, sales, quote conversion, upselling & productivity measurements.
- Conducts extensive follow-up through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries.
- Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
- Participates in special projects and performs additional duties as required.

INDICATES ESSE

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📌 Customer Care Representative (La Florida)
🏢 MSC Industrial Supply
📍 La Florida