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Lead a high-performing customer service team with a company that values leadership, innovation, and career growth. Empresa confidencial is looking for an experienced Call Center Manager who is passionate about developing people, improving operations, and delivering outstanding customer experiences. If you thrive in a fast-paced environment and want a leadership role with real impact, we encourage you to apply.

Salary and Benefits
Competitive salary based on experience
Performance-based bonuses
Career growth and advancement opportunities
Supportive and collaborative work environment
Paid training and leadership development programs
Employee recognition and incentive programs
Full-time stable position
Versátil scheduling based on operational needs

Schedule
Full-time
Shift availability may include evenings, weekends, or rotating schedules depending on business needs

About the Company
Empresa confidencial is a growing customer service and business process outsourcing company serving clients across multiple industries.



We are committed to delivering exceptional customer experiences through innovation, teamwork, and operational excellence. Our culture focuses on professional development, accountability, and employee success.

Why Work With Us
At Empresa confidencial, your leadership makes a direct impact. We believe in promoting talent, supporting professional growth, and creating an environment where employees can succeed. You will work with motivated teams, modern systems, and leadership that values your ideas and contributions.

Key Responsibilities
Manage daily call center operations and team performance
Lead, coach, and motivate supervisors and customer service representatives
Monitor KPIs including service levels, call quality, productivity, and customer satisfaction
Develop strategies to improve operational efficiency and customer experience
Handle escalated customer concerns and support issue resolution
Analyze reports and performance metrics to identify trends

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dc31p

📌 Call Center Manager (Santiago)
🏢 Sin nombre
📍 Santiago