Postúlate en Kit Empleo: kitempleo.cl/empleo/1dc5m3

DEPARTMENT:
- Information Technology

REPORTS TO:
- Computer Operations Supervisor

LOCATION:
- Corporate

JOB SUMMARY

The Computer Operator I is responsible for providing systems support and monitoring for core KLC midrange systems. Responsible for monitoring and addressing alerts for environmental computer room protection systems, fire, water sensors, UPS, generator, and AC systems. Works with external gaming vendor to ensure gaming systems are operating at normal levels. Completes daily checklists and provides turnover to management and operations team. Coordinates and escalates issues to second level support teams.

This typical schedule for this position is night shift (7pm - 7am) on Wednesdays, Thursdays, Fridays, and alternating Saturdays.

ESSENTIAL DUTIES/RESPONSIBILITIES
- Operates and monitors the KLC midrange systems and associated network. Monitors and addresses errors to ensure systems maintain the highest level of availability possible to the corporation.
- Manages and monitors jobs and workflows on all systems. Completes carryover night processing jobs.




- Completes operational checklists to ensure all scheduled processes are started and completed at the proper time and in the proper sequence.
- Monitors all environmental systems to ensure the KLC computer systems are always protected. Regularly monitors backup generators, UPS, fire suppression, and HVAC systems.
- Provides first level troubleshooting steps to ensure that system and program errors are handled quickly and resolved in a timely manner. Provides routing of second level support to supervisors, duty programmers, system administrators, or system vendors, as necessary. Records and documents incidents in the Service Desk Application.
- Logs gaming vendor Requests for Change items in Service Desk Application.
- Captures and records pertinent information that occurred during the shift and provides shift turnover report.
- Keeps current on disaster recovery processes, access, and maintenance act

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dc5m3

📌 Computer Operator I (Tarapaca)
🏢 Kentucky Lottery
📍 Tarapaca