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Overview:
Customer Support Field Engineer IV

Responsibilities:
Who We Are:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

The Position:
Performs as an on-site support liaison between Panasonic and Airline Customers to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance,



support and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic Field Engineering interests in resolution of technical issues with other Panasonic and customer engineering departments. Provides complex level technical guidance to lower level engineers to support program objectives. Manages large projects at the direction and discretion of leadership.

Service, Support, and Troubleshooting
- Provides advanced level technical guidance and field assistance to Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed and timely responses to problems and queries.
- Performs complex troubleshooting and problem solving for new equipment installations, enhancements or modifications for hardware, wiring, and software integration. Work closely with engineering departments to ensure timely and accurate corrective acti

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📌 Customer Support Field Engineer Iv (Santiago)
🏢 PAC Panasonic Avionics
📍 Santiago