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PagerDuty, Inc. (NYSE:PD) is a integral leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a **Renewal Manager** to join our dynamic and customer-focused team! As a **Renewal Manager**, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value. You will collaborate closely with internal teams, including Customer Success, Sales, and Operations, to drive customer adoption and mitigate churn risks.

**Key Responsibilities**:

- Own the **subscription renewal process** for assigned customers, ensuring contract retention and customer satisfaction.
- Partner with **Customer Success Managers** to execute success strategies that drive software adoption and business value.
- Develop and execute **negotiation strategies** to maximize contract value while strengthening customer relationships.
- Collaborate across multiple teams, including **Sales Operations, Account Executives, Legal, and Engineering**, to ensure smooth renewal execution.
- Maintain accurate **customer and renewal data** in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.

**Basic Qualifications**:

- **2+ years** of experience in renewals, account management, customer success, inside sales, or a similar role.
- Self-motivated and proactive, with the ability to work both independently and as part of a team.
- Experience managing customer relationships and executing strategies to **increase retention and revenue**.




- Ability to **identify risks** and work collaboratively on mitigation strategies to ensure customer retention.

**Preferred Qualifications**:

- Experience working in a **technology or SaaS company**.
- Familiarity with **subscription-based business models** and renewal processes.
- Knowledge of **IT operations, IT development organizations, and related tools**.
- Experience using **Salesforce CRM** for customer and renewal management.
- Bachelor’s degree or equivalent work experience.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Santiago office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!

**Hesitant to apply?**

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.

**How we work**

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

**What we offer**





As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

**Your package may include**:

- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
- Eligibility may vary by role, region, and tenure

**About PagerDuty**

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dc9d9

📌 Renewal Manager (Santiago)
🏢 PagerDuty
📍 Santiago