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Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**:
Metso believes that diversity and equal opportunity are key factors in strengthening innovation and collaboration. We welcome all interested applicants and are committed to creating an inclusive work environment.
Our selection criteria are based solely on professional skills and abilities.
This job offer is governed by law 21.015, which encourages the inclusion of people with disabilities in the labor market.
At Metso, there will always be an opportunity for you to learn and try something new, in a workplace where diversity and inclusion are encouraged, promoted and integrated into our culture. The ambitious and international work environment will allow you to grow, continuously develop and realize your potential. Leaders will guide you on your growth journey.
We are seeking a Senior Specialist IT to join our IT team. You will be responsible for to manage all network related activities and services delivered to Chile not limited to additional responsibilities such as datacenter and cloud infrastructure, end user computing. In this position, you will report to the Country IT Manager, Chile.
This position is based in Santiago, Chile.
Areas of responsibility
**Primary Responsibilities**:
Oversee network services to ensure optimal performance and reliability. Key responsibilities include implementing new network solutions, monitoring network devices,



maintaining network security, collecting and analyzing performance data, troubleshooting issues, anticipating potential problems, and conducting routine maintenance.
**Additional Support**:
Provide assistance to the IT Manager across all assigned areas of responsibility, extending beyond the scope outlined above as needed.
Education
Network and System Administration Degree
Languages
Fluency in both English and Spanish is required. Proficiency in Portuguese is considered an asset.
Tasks and Details
**Network**:
Deploy and maintain IT network infrastructure (LAN, WAN, WLAN) according to the company needs and coordinate the development and maintenance based on the global standard process.
Deploy and maintain Voice services (Mobile, landlines, VoIP, PBX).
Troubleshoot local area networks (LANs), wide area networks (WANs) and WLAN services including at the user, to ensure mínimal connectivity problems and outage.
Evaluate data utilization to ensure networks are performing below at peak capacity and suggest solutions to improve performance and mitigate disaster.
Enhancing network security, as well as documenting network processes and cabling layouts.
Support firewall environments (Palo Alto, Prisma) in line with Global IT security policy.
Liaise with Integral management teams, Network tower and service desk on a regular basis
Manage 3rd parties involved in Network & Voice services Management.




Create or update technical documentation for network installations or changes to existing
Evaluate current network infrastructure and create proposals to enhance and get it always updated, it includes Metso offices and sites inside customer mines.
**Involved in new IT demands**: Business Requests, Pre-projects, Ongoing Projects, Activities, Project Meetings, General Definitions.
**IT Operations**:
Fully supporting IT in crisis, providing quick diagnostic, troubleshoot and communication to end-users.
IT Communications contact to translate IT Material/Trainings to Spanish.
**Support Services**:
Daily and deeply involved in TCS service management.
Ensure that support services are being delivered according to Business expectations.
Taking decisions for issues where TCS needs guidance or have cost involved or is out scope, etc.
Actively involved in TCS service management, participating in weekly meetings, reviewing the operation, numbers, age of tickets, points to improve, reporting deviations, behavior, etc.
Work on support process improvements.
Supporting critical cases/tickets focused in troubleshoot the issue to Metso Business.
Basic requirements of the position
Degree in Information Technology or related discipline.
Extensive knowledge of network connectivity, technologies, protocols, and security.
Network software experience, e.g. Aruba/HP, SolarWinds, Cisco Systems
Network devices experience, e.g. Firewalls (Palo Alto, Prisma, etc), VPN, WAN and SD-WAN routers, Switches (Aruba, HP, etc), Access Points (Aruba)
Computer OS basic knowledge, e.g. Windows 10 (Performance monitor, event viewer, general troubleshotting)
Server OS basic knowledge, e.g. Windows 2008/2012/2016/2019, Server Virtualization (e.g. VM Ware)

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📌 Senior Specialist It (Santiago)
🏢 Metso Outotec
📍 Santiago