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Job Responsibilities & Qualifications

- 10+ years of SAP Security & GRC Experience .
- Provide end‑user support, manage major incident calls , document issues and solutions, and complete root cause analysis (RCA) reports.
- Willingness to receive, make, and participate in calls with client resources worldwide , provide weekend support , and assist during maintenance windows and project go‑live activities .
- Ability to provide operational support during Eastern Time Zone business hours.
- Adherence to established change management processes , collaborating effectively with other internal and external service providers.
- Hands‑on knowledge of SAP Solution Manager , including alert configuration and Charm processes.
- Provide on‑call support , monitor service tickets and incidents, respond within defined SLAs, and manage email and messaging communications.
- Proactively evaluate upcoming projects to identify capacity thresholds and potential risks , implementing changes to support new requirements without impacting current user load.
- Responsible for proactive evaluation of current system performance and business processes , providing recommendations related to capacity planning, efficiency, and process improvements .
- Involved in SAP GUI rollouts and lifecycle management .
- Facilitate the execution, usage, and ongoing management of SAP Solution Manager .
- Document and troubleshoot SAP interfaces , including issues encountered and solutions applied.
- Actively participate in knowledge sharing and collaboration within the department and across teams.
- Provide regular status updates to appropriate managers and stakeholders.
- Drive continuous improvement initiatives through trend analysis, reporting, and metrics management.
- Ensure procedures and work instructions are efficient, effective, and non‑redundant .




- Propose and implement new ideas and improvement initiatives following discussion and management approval.
- Demonstrate a strong commitment to customer service , proactively anticipating needs, resolving issues effectively, and prioritizing customer satisfaction.
- Escalate and consult with reporting managers on complex or unusual situations .
- Ensure 100% adherence to all company policies, procedures, and regulations, associated with this position and as directed by supervisor.
- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to customer specific and to IT systems.
- Proven hands ‑on experience in SAP S/4HANA Security and Authorizations , including role design, build, and maintenance aligned with business processes.
- Strong expertise in PFCG role management , including:
- Single, composite, and derived roles
- Authorization objects and organizational levels
- Role transport and lifecycle management across system landscapes
- Solid understanding of S/4HANA authorization concept simplifications and key differences compared to the ECC security model.
- Experience managing Business Partner (BP) authorizations and object‑based authorization checks introduced in S/4HANA. .
- Familiarity with GRC Access Control concepts such as:
- Segregation of Duties (SoD)
- Access risk analysis
- Emergency access / Firefighter processes
- Ability to perform security troubleshooting and analysis , using tools such as SU53, STAUTHTRACE , and Security Audit Logs.
- Experience supporting internal and external audits , including preparation of security evidence, remediation actions, and compliance reporting.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1dcpn8

📌 SAP Security / GRC Consultant (Santiago)
🏢 Infosys
📍 Santiago