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Want to do the Best Work of Your Life?
Signant Health is a integral evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof.
Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.
Where do you fit in?
As part of our team, your main responsibilities will be:
- AI-Tier 0 Interaction: Collaborate with AI-driven Tier 0 support systems to diagnose and escalate issues, ensuring smooth transitions between automated responses and human support.
- Incident Management: Log and track support requests, ensuring timely resolution. Escalate unresolved issues to Tier 2 or other relevant technical teams.
- Troubleshooting: Troubleshoot basic hardware, software, and network issues related to clinical trial products and systems.
- User Assistance: Assist users in navigating SH products,



ensuring they have the resources and support to use systems effectively.
- Documentation: Maintain detailed records of troubleshooting efforts, solutions provided, and user interactions. Ensure proper documentation is kept for recurring issues and resolutions.
- Communication: Maintain clear and concise communication with users, ensuring they are updated on the status of their support request and are satisfied with the outcome.
- Collaboration: Work closely with the resolver groups to identify recurring issues, suggest improvements, and ensure the success of trial operations.
- Continuous Learning: Stay updated on new tools, technology, and best practices in clinical trial management and IT support.

Required Skills and Qualifications:
- Technical Support Experience: At least 1-2 years of experience in a help desk or IT support role, preferably in the healthcare or clinical trials sector.
- Familiarity with AI Systems: Understanding of AI-driven

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📌 Help Desk Agent (Santiago)
🏢 Signant Health
📍 Santiago