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locations
- Santiago, Chile
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR107720
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- #LI-Hybrid

The CX Advisory team at Genesys partners with our customers and internal Genesys teams to drive the Digital and AI strategy that is essential in any CCaaS transformation program.



The Principal CX Advisory Consultant will provide consulting and advisory services across strategic and structural CX and EX topics and drive the success of our customers’ transformation programs. Key activities include guiding CX, EX, Digital, and AI best practices and managing the organizational change process for a successful adoption of the Genesys solutions that positively impacts the business outcomes. Strong business consulting and analytics skills are essential with a drive for designing and delivering amazing customer experiences by leveraging the latest innovation available in the AI-powered experience orchestration ecosystem.

What is the role about?
- Interface with key client stakeholders/executives and effectively influence them to shape their CCaaS transformation program and executive sponsorship.
- Identify, understand, and address business problems through interpersonal and analytical asse

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dczk1

📌 Senior Cx Advisory Consultant (Santiago)
🏢 Genesys
📍 Santiago