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About the Role
This role is part of the Uber Direct (Last-Mile Delivery) Commercial team. As an Account Manager, you will manage a portfolio of strategic retail partners, strengthening relationships, increasing retention, and driving long-term, sustainable growth.This is a fantastic opportunity to bring your commercial acumen, relationship-building abilities, analytical skills and operational expertise to one of the fastest-growing areas of Uber's business. You'll be a key player in shaping the success of our retail partners, ensuring they thrive on our platform.Your focus will be on post-sales relationship management-supporting seamless operations, aligning with partners on their business goals, and driving shared success.
What You'll Do
- Manage a portfolio of key retail partners using Uber Direct, ensuring excellent partner experiences and continued growth
- Develop account-level action plans to meet performance targets and optimize delivery volume
- Serve as the primary point of contact for partners, collaborating across Operations, Technical and Leadership teams
- Work closely with Sales to support a smooth handoff from onboarding to full activation
- Align on strategic goals with each merchant and define clear success metrics
- Lead regular business reviews and performance check-ins with key stakeholders
- Conduct in-store visits and engage store managers directly to gather feedback and deepen relationships
- Analyze trip-level data to uncover trends, solve problems, and drive improvements
- Collaborate with Ops teams to enhance courier and merchant interactions across the order lifecycle
- Oversee billing processes, resolving any partner inquiries quickly and accurately
What You'll Need
- 3+ years of experience in account management, customer success, commercial operations, or sales in the grocery or retail industries, ideally within last-mile delivery or e-commerce logistics
- Strong analytical and problem-solving skills, with the ability to draw insights
Postúlate en Kit Empleo: kitempleo.cl/empleo/1dczk6
📌 Account Manager (Santiago)
🏢 Uber
📍 Santiago