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The Director of Client Delivery will act as the voice of the customer, making sure that all delivery functions - Operations, Technology, Product, and Accounting - are consistent and in line with achieving our customer’s success.: The Director of Client Delivery will utilize their proven management skills to mentor the staff, foster teamwork assignments and facilitate strategic initiatives on our client’s behalf.

Essential Functions:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Lead, grow and manage a team of Account Managers/Directors to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client.
- Coordinate with Operations, Technology, Product and Accounting departments with the objective of raising, consolidating and prioritizing requests until the solutions are implemented or topics are addressed.
- Relationship management: Develop and maintain strong relationships with the clients at all different levels.




- Ability to manage multiple projects and facilitate its success from the original concept to the final implementation.
- Work closely Account Management team to coordinate project details and to ensure timely completion.
- Provide organization, direction and coordinate for business reviews, savings matrix, new client implementations and all other client specific initiatives.
- Develops people within the team and across capabilities by coaching, identifying areas for growth, celebrating successes, managing promotion process, keeping an open dialogue with your team, identifying training opportunities.
- Consistently provides team members guidance, goal setting and performance feedback on a regular basis.
- Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solutions.

Competencies
- Problem Solving/Analysis
- Building Relationships
- Business Acumen
- Strategic Thinking
- R

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dczxw

📌 Director of Client Delivery (Santiago)
🏢 Accommodations Plus International
📍 Santiago