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Introducción
En IBM, el trabajo es más que un trabajo, es una vocación: Construir. Diseñar. Codificar. Consultar. Pensar con los clientes y vender. Crear mercado. Inventar. Colaborar. No solo para hacer algo mejor, sino para intentar cosas que nunca creyó posibles. Estar al frente en esta nueva era de la tecnología y resolver algunos de los problemas más exigentes del mundo.

Su función y responsabilidades
Develops an understanding about the strategic direction of the account as it relates to function and business unit. Participates in, and supports, the tactical service delivery account plan and participates in strategic account planning, as appropriate. Understands client requirements and assists in setting program objectives. Learns and participates in IBM selling techniques to identify business opportunities with the client. Familiar with operational support requirements, service level objectives, measurement tracking, and able to accurately report status to appropriate levels of management. Performs service delivery Crisis Management,



maintains an audit ready posture and meets all business control requirements. Manages integral delivery resources and services, if applicable. Their focus is on client relationship management, delivering on commitments to clients and achieving financial objectives of profitable revenue growth while creating an environment for growth and innovation. Establishes, maintains and improves the client relationship regarding all aspects of the contracted services as the representative of IBM. Ensures service delivery customer satisfaction objectives, contract cost targets and service level agreements are met and maintains a strong client partnership on C-Level. Leads service delivery team according to defined scope of services, statements of works, documents of understanding (DOU), and intercompany agreements (ICA). Effectively meets commitments, able to identify issues and recommends appropriate trade off decisions. Understands and support

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📌 Delivery Project Executive (Santiago)
🏢 Ibm
📍 Santiago