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The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative integral fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our700+ team currently across12 locations and9 time zones.

About the Role

We are a Global Organization therefore please send your English CV

As our Client Experience Officer, your key responsibilities will include:

- Delivering high-quality customer support through live chat, email, and phone, aligned with KPIs and service standards
- Managing the client experience inbox and other communication channels with timely and accurate responses
- Documenting and categorizing client issues to generate insights for service improvement
- Maintaining and updating the Website Support Page and Knowledge Base
- Enhancing communication methods and channels to improve client experience
- Supporting client conversion and retention efforts
- Assisting clients with account verification when needed

About You

- Candidate should have experience working in a similar customer service role
- Ideally a background in financial services or fintech
- Familiarity with CRM systems and trading platforms (MT4, MT5)
- Degree in business, communications, or related field
- Experience in client support and problem resolution




- Fluency in both English and Spanish
- Strong communication and relationship-building abilities
- Attention to detail and ability to work under pressure
- Comfortable in a fast-paced, evolving environment
- Proficient in Microsoft Office, Google Drive, Gmail, Slack
- Committed to continuous learning and living Pepperstone’s values

Why you will enjoy working with us

- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option – work from anywhere for up to 4 weeks per year
- Ongoing personal development & learning opportunities
- Paid annual leave and paid sick leave
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Employee Assistance Program & Wellbeing Initiatives

More about Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact.

Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

We are a 2025 Circle Back Initiative Employer – we respond to every applicant.

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1dgejx

📌 Client Experience Officer (Chile)
🏢 Pepperstone Group
📍 Chile