Postúlate en Kit Empleo: kitempleo.cl/empleo/1dgi1a

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our700+ team currently across12 locations and9 time zones.

About the Role

We are a Integral Organization therefore please send your English CV

As our Client Experience Officer, your key responsibilities will include:
- Delivering high-quality customer support through live chat, email, and phone, aligned with KPIs and service standards
- Managing the client experience inbox and other communication channels with timely and accurate responses
- Documenting and categorizing client issues to generate insights for service improvement




- Maintaining and updating the Website Support Page and Knowledge Base
- Enhancing communication methods and channels to improve client experience
- Supporting client conversion and retention efforts
- Assisting clients with account verification when needed

About You
- Candidate should have experience working in a similar customer service role
- Ideally a background in financial services or fintech
- Familiarity with CRM systems and trading platforms (MT4, MT5)
- Degree in business, communications, or related field
- Experience in client support and problem resolution
- Fluency in both English and Spanish
- Strong communication and relationship-building abilities
- Attention to detail and ability to work under pressure
- Comfortable in a fast-paced, evolving environment
- Proficient in Microsoft Office, Google Drive, Gmail, Slack
- Committed to continuous learning and living Pepperstone’s values

Why you will enjoy working with us
- Competitive salary st

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dgi1a

📌 Client Experience Officer (Santiago)
🏢 Pepperstone Group
📍 Santiago