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This is an opportunity for you to join Wood at an exciting phase where we are looking to develop a new way of working with your ideas helping to shape the future of IT within Wood. Wood ins involved in a number of innovative projects and we focus highly on attracting, retaining and developing talenet within the IT team. You have the opportunity to be the face of IT, in a pivotal role, with opportunities to constantly develop your skillset as me move to new technologies.

The key roles and responsibilties within the role are listed below:
- Diagnose and troubleshoot technical issues, including account setup, software issues, hardware, and network configuration - from hire to retire
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed SLA
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Use the Knowledge Base or external resources to provide accurate technical solutions




- Ensure all issues are properly logged with regular updates documented
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Document technical knowledge in the form of ticket notes and Knowledge Base entries
- Image machines on arrival and on return, ensure that all returned stock has been reimaged
- Use asset management solutions to ensure that all client PC assets are recorded and perform stock checks to provide accuracy of the data. Any assets to be disposed of should be done so following the correct procedures and the asset management solution updated to show this
- Ensure that users are provided with the correct PC (fit for purpose) to perform their job role
- Collaboration with other support teams to highlight trends, ongoing issues and share knowledge
- Keeping up with technology trends and updates and a willingness to learn new s

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dgoev

📌 Deskside Support Coordinator (Santiago)
🏢 John Wood Group
📍 Santiago