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What We'll Bring:
TBD

What You'll Bring:
3-5 years of experience in an IT Service Desk/ Help Desk Customer Call Center environment in consumer credit reporting or financial services. Demonstrated skills in researching and creating Knowledge Base Articles on technical solutions. Strong customer mindset and follow through on work order status, next steps and timelines on Service Level Agreements. Thinks like a customer by identifying operational improvements to better servicing and supporting the customer experience.

Impact You'll Make:
2. Own the customer experience assessing customer support needs by guiding and assisting customers in established procedures for requesting equipment, relocations, software installation, sign on or programming changes.

3.



Evaluate the nature of and complexity of call to ensure proper call handling by reviewing Knowledge Base articles and/or Standard Operating Procedures and determining whether to escalate to an elevated support team.

4. Document actions taken in ITSM ticking system; including, description of incident, troubleshooting methods performed, and final resolution.

5. Drive resolutions on behalf of the customer by following up on aging tickets assigned to other support teams helping to ensure timely work order closures.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Technician, IT Support

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dij0z

📌 Technician (Santiago)
🏢 Transunion
📍 Santiago