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The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under minimal supervision, the FSE will service and provide expert level technical support to assigned equipment. They may be assigned a mentoring role to work closely with a Level I or II Field Service Engineer to ensure effective training and development of that employee.

Job Duties
- Establish and maintain a high level of customer satisfaction with assigned products, support, and service
- Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system
- Train customers on the basic operation and use of assigned products
- Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements
- Perform new equipment installations, preventative maintenance, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.




- Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner
- Open communication with territory Sales Representatives
- Provide support at conventions, trade shows and customer trial
- Assist in the planning of Endoscopy/Surgical room video and audio cabling and other special projects as directed
- Prepare train and mentor level 1 or 2 field service engineers as necessary
- Perform supplier development and installation of support systems for Olympus devices to ensure they meet the highest quality standards and comply with all necessary manufacturer requirements.
- Possess and maintain an expert level of knowledge and skills required to produce the highest levels of customer service support. Employee will be required to possess a subject matter expert level of technical understanding, operation and concept with endoscopy equipment, core

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📌 Engineer, Field Service III (Región Metropolitana)
🏢 Olympus Corporation of the Americas
📍 Región Metropolitana