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About the Role

We're looking for a Strategy & Operations Manager to lead scalable initiatives across all markets in the Central America, South America, and Caribbean (CASA) region for our delivery marketplace. In this role, you'll drive operational excellence, align supply growth with demand, and implement best practices from both regional and integral perspectives. You'll play a key role in shaping strategy while improving quality metrics and ensuring strong market performance.

This is an exciting opportunity for someone who brings strong problem-solving skills, a strategic mindset, and the drive to lead high-impact projects-while thriving in a highly collaborative environment.

You'll have a chance to make a meaningful impact across multiple lines of business (with a focus on OFD) and contribute to the ongoing success and innovation of our operations in the CASA region.

What You'll Do

Scalable Projects & Incentive Optimization
- Design and implement scalable strategies to optimize incentive processes across all markets and lines of business.




- Use strategic insights to improve the quality of earners and ensure supply aligns with dynamic market needs.

Operational Excellence & Best Practices
- Analyze market-specific challenges and develop innovative, tailored solutions.
- Identify and implement industry best practices to drive continuous improvement across all operational areas.

Cross-functional Collaboration
- Partner closely with regional teams, as well as product and analytics stakeholders, to create data-driven and scalable solutions.
- Lead cross-functional initiatives focused on growth, efficiency, and service quality.

Strategic Roadmap Management
- Own and manage the operational roadmap to support sustainable business growth and enhance user experience.
- Identify key opportunities, set goals, and prioritize initiatives that deliver measurable operational improvements.

What You'll Need

Basic Qualifications
- A minimum of 3 years of experience in busin

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📌 Strategy & Operations Manager - Delivery Marketplace (Santiago)
🏢 Uber
📍 Santiago