Postúlate en Kit Empleo: kitempleo.cl/empleo/1diktf

As a Customer Success Manager within the Scaled team, you will play a pivotal role in driving customer adoption, retention, and growth.

You will act as a trusted advisor to a large breadth of customers, ensuring they maximize the value of the client´s platform. By building strong relationships and understanding customer needs, you will help them achieve their business goals through product adoption while also identifying opportunities for expansion of add-on products and upselling of license count.

This role requires a proactive, strategic mindset, a passion for customer success, and the ability to collaborate across teams to deliver exceptional results.

You will also contribute to Client's mission of creating a world where businesses can respond to critical events in real-time.

Required Expertise / Skills:
3+ years of experience in account management, customer success, sales, or a related role in a SaaS or technology company.

Proven track record of managing customer relationships and/or identifying opportunities within a book of business





Strong communication and interpersonal skills, with the ability to build trust and rapport with customers at all levels, including executives.

Analytical mindset with the ability to understand customer data and translate it into actionable insights.

Experience with CRM tools (e.g., Salesforce) and customer success platforms

Ability to manage multiple priorities and work effectively in a fast-paced environment.

Strong negotiation and conflict resolution skills.

Desirable Skills:
Familiarity with incident management, DevOps, or IT operations.

Knowledge of Client's platform or similar tools (e.g., Tableau and Outreach)

Strong problem-solving skills and a proactive approach to addressing customer challenges.

Experience with value-based selling and success planning.

Project/Scope of Work

Serve as the primary point of contact for customer inquiries, escalations, and strategic discussions in a high-volume, 1-to-many enviro

Postúlate en Kit Empleo: kitempleo.cl/empleo/1diktf

📌 Customer Success Manager (Santiago)
🏢 Variacode
📍 Santiago