Postúlate en Kit Empleo: kitempleo.cl/empleo/1dim6e

Responsible for daily supervision of the work and performance of case representatives and case representative supervisors. This may include training of case representatives, assignment of cases, directing or guiding case prioritization, providing policy guidance or interpretations, assessing compliance with policies and requirements, evaluating case representative performance and leading the hiring process for case representatives. Evaluates progress in meeting metrics on an ongoing basis. Devise reporting process and prepare and provide program progress reports to management. This includes handling case management issues that are impacting performance by conveying, confirming, and tracking applicants’ status. Develops and provides ongoing improvements to the policies and procedures of the disaster recovery program. Conducts quality assurance checks for quality control performed on the project and track the timely completion of the quality control work being performed. Assesses and addresses issues in the quality control process. Performs other duties as required. Manages complex cases or assist case representatives with case load.

**Minimum Qualifications**
- Bachelor's degree. 8 years of related experience including 2 years in a supervisory position. 4 years of applicant processing and/or case representative experience. Domestic and/or international travel may be required.



The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

**Driver's License Requirements**
- An appropriate and valid driver's license is required.

**Amount of Travel Required**
- 100%

**Skills and Abilities**

**EEO Statement**

**Background Check and Drug Testing Information**

**Agency Disclaimer**
- All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

**Additional Compensation**

**Business Unit**
- FSU

**Group**
- FSI ENT Non-WFT Field

**Assignment Category**
- Fulltime-Temporary

**Employment Type**
- Temporary

**Visa Sponsorship Available**
- No - We will not support sponsorship, i.e. H-1B or TN Visas for this position

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dim6e

📌 Manager, Disaster Recovery Representatives (La Florida)
🏢 CDM Smith
📍 La Florida