Postúlate en Kit Empleo: kitempleo.cl/empleo/1diq4a

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress - for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, integral, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.

**More about Pepperstone**

We understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

“We are a 2023 Circle Back Initiative Employer - we respond to every applicant”.
- Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity._

Li-Hybrid

**The Role**

As our **Client Experience Officer**, your key responsibilities include, but not limited to:

- Monitoring and promptly responding to the primary client services inbox and other channels to ensure accurate and timely client responses.
- Recording and organizing client issues and requests to offer actionable insights to management.
- Keeping our Website Support Page and Knowledge Base current and relevant.
- Enhancing and refining client communication channels and methods.
- Elevating Conversion and Retention ratios for clients engaging with the Client Services team.

**Requirements**:
**About you**
- Proficiency in Spanish is a must-have and in any of these languages: English, Italian, or Arabic.




- Proven experience in a similar role, showcasing expertise and familiarity with the responsibilities involved.
- Strong dedication to customer satisfaction, possessing the ability to connect with and comprehend the needs of our clients, coupled with a genuine passion for delivering exceptional customer service.
- Demonstrated proficiency in effective written and verbal communication.
- Meticulous attention to detail, ensuring quality is maintained even in high-pressure situations.
- Exceptional relationship-building skills, fostering connections both within the team and externally.
- Sound judgment and the ability to make decisions with integrity.
- Enthusiasm and eagerness for continuous learning, improvement, and innovation.
- Adept at collaborating and working seamlessly as part of a team.
- Comfort and effectiveness in a fast-paced and dynamic environment, where priorities may shift rapidly.
- Bonus skills that would be helpful_
- Possession of a relevant Bachelor’s Degree in Business, Finance, Management, or Economics.
- Experience in the exciting world of financial services and a keen interest in trading and the dynamic realm of financial markets.
- Fluency in another language such as Italian, English or Arabic is highly desirabl

**Benefits**

**Why you will enjoy working with us**
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Employee Assistance Program & Wellbeing Initiatives

Postúlate en Kit Empleo: kitempleo.cl/empleo/1diq4a

📌 Client Experience Officer (Santiago)
🏢 Pepperstone
📍 Santiago