Postúlate en Kit Empleo: kitempleo.cl/empleo/1div4l

** / ESSENTIAL FUNCTIONS**

The **Shore Excursion Staff** is responsible for selling various & multiple excursions to guests; coordinating tour dispatches and assisting in various clerical and administrative duties when required.
- Staff is to ask open ended questions regarding the guests tour expectations, recommend tour options, upsell when possible and close all tour sales sold by Norwegian.
- Promotes all excursions included in the itinerary, answer guests question concerning local port highlights & general port information.
- Resolves issues related to an excursion by utilizing all tools provided in the Shore Excursion Guest Service Standards Policy.
- Assists with tour ticket delivery & voyage preparation.
- Assists with end of voyage and end of month inventories.
- Escorts and evaluate tours as needed.
- Promotes, sells & guides the Behind the Scenes Tours.
- Assist with other onboard activities such as but not limited to Pier Welcome Back, and Guest Engagement as required by onboard management.
- Familiar with the roles and responsibilities of the Assistant Shore Excursion Manager.
- Must be able to provide effective Shore Excursion briefings and conduct Q & A sessions with guests and colleagues.
- Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
- Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.





**QUALIFICATIONS / REQUIREMENTS**
- Minimum one year of experience in guest services or sales is required; a combination of the two is preferred.
- Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
- Intermediate to advanced skills in typing and computer software skills (Microsoft Word, Excel, PowerPoint, Fidelio, AS400, Mac OS) is required.
- Intermediate knowledge of a wide range of itineraries, ports and tours is required.
- Basic ability to speak additional languages such as Spanish, Italian, German, or French is preferred.
- Basic knowledge and understanding of numbering flow “debits/credits”, adjusting entries and corrections is required.

**EDUCATION**
- High school diploma or foreign equivalent is required.
- Associates degree or foreign equivalent is preferred.

**ATTRIBUTES**
- Passionate about sales.
- Hospitality and customer service driven.
- Passionate about hospitality and customer service driven
- Must have a professional appearance and good hygiene
- Respect for all co-workers and guests
- Pride in your work by creating positive energy, excitement and fun
- Able to work 7 days a week
- Demonstrate positive behaviors; smiling, being polite and courteous
- Able to develop a camaraderie with team members
- Ability to live in close quarters, share limited space with other cabin-mates

Tipo de puesto: Por contrato
Duración del contrato: 8 meses

Sueldo: $700.000 - $1.000.000 al mes

Postúlate en Kit Empleo: kitempleo.cl/empleo/1div4l

📌 Shore Excursion (Santiago)
🏢 Navegacruceros.Com
📍 Santiago