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Application Specialist / Senior Application Support

Location: Chile (Hybrid)

Employment Type: Full-time

Industry: Mining / Industrial Technology / IT Services

About the Role

We are seeking an Application Specialist / Senior Application Support professional to ensure the stability, availability, and continuous improvement of business‑critical applications in an industrial and mining environment. This role acts as a key bridge between IT, business stakeholders, and external vendors, supporting mission‑critical platforms while contributing to improvement and modernization initiatives.

Key Responsibilities

- Ensure high availability and operational continuity of assigned applications.
- Provide Level 2 and Level 3 application support, including incident, problem, and change management.
- Act as the technical focal point for vendors and third‑party service providers.
- Support and manage application components such as servers, integrations, proxies, and monitoring tools.
- Participate in application enhancement, development, and modernization initiatives.
- Support on‑premise, cloud, and hybrid environments, including migration projects.
- Collaborate closely with Product Owners, Service Owners, Business stakeholders, QA teams, and operational users.
- Maintain technical documentation, operational procedures, and knowledge‑transfer materials.
- Proactively identify risks and opportunities for improvements in performance, stability, and security.

Required Qualifications

- Degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
- Proven experience in enterprise application support and operations.
- Solid knowledge of




- Application architecture and system integrations.
- .NET‑based applications and supporting technologies.
- Databases and data flows.
- Monitoring, incident, and problem management practices.

- Experience working with external vendors and support contracts.
- Strong communication skills, with the ability to engage both technical and non‑technical stakeholders.

Desirable / Nice to Have

- Experience in mining, industrial, or large‑scale operational environments.
- Exposure to safety, risk prevention, or operational monitoring platforms.
- Experience with cloud platforms and migration initiatives.
- Familiarity with ITIL processes and service‑oriented operating models.
- Experience working in globally distributed or multicultural teams.
- Knowledge of Modular Mining systems, including
- Dispatch
- Provision
- FrontRunner

- Familiarity with CASWEB or similar mining operational web platforms.
- Experience working in general, multi‑vendor environments.

Key Competencies

- Strong sense of ownership and accountability.
- Excellent problem‑solving and prioritization skills.
- Ability to operate independently and effectively in critical production environments.
- Hands‑on experience with SmartCap platforms.
- Experience with MEMS (Michelin® Earthmover Management System).
- Service‑oriented and customer‑focused mindset.
- Proactive attitude with a strong focus on continuous improvement.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1dj2hd

📌 Application Specialist (Santiago)
🏢 Infosys
📍 Santiago