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Overview

At Cloudbeds, we're transforming hospitality with a remote team. Our platform powers properties across 150 countries, processing billions in bookings annually, and integrates with hundreds of partners. We’re building AI-powered solutions to solve hoteliers’ challenges.

We’re on the search for a superstar Website Onboarding Specialist . We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel. As a Website Onboarding Specialist , you will help make our motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites for customers around the world.

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time)

What You Will Do

- Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder
- Manage the website onboarding projects and service delivery timelines of multiple accounts
- Maintain records and upkeep all task management systems related to website service delivery
- Directly work with and communicate with our different customer profiles through video calls, emails, and voice calls
- Collaborate with a team of website designers to deliver websites on time
- Assist with website service scoping or questions from potential customers
- Investigate website errors or support, research, and suggest improvements
- Manage internal escalations and coordinate with internal teams to provide onboarding updates or resolve customer concerns




- Onboard customers effectively and publish quality websites efficiently by following internal procedures and collaborating with the design team
- Use graphic design tools to create visual elements aligned with customers’ branding
- Research and develop content to build websites quickly
- Provide genuine customer service to customers from around the world
- Resolve customer complaints and act as a problem solver
- Stay up to date with website trends and effective development techniques
- Contribute to website service improvement processes and projects
- Demonstrate creativity, design eye, and high attention to detail
- Effectively manage multiple website projects with varying processes
- Communicate effectively with strong empathy for customers and their success
- Lead and collaborate with a diverse team
- Open to changes, improvements, and process updates
- Be highly organized, proactive, a self-starter, and a team player

You’ll Succeed With

- 1+ years of Website Design and Development experience preferred
- 1+ HTML and CSS experience preferred
- Experience with Adobe Photoshop and Canva preferred
- Experience with CMS such as WordPress, Drupal, or Duda preferred
- Background in customer service or professional services onboarding
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional management
- Excellent internet connectivity

Key Competencies





- Creative with a keen eye for design and high attention to detail
- Effective execution and management of several website projects
- Strong communication and emotional intelligence
- Ability to lead and collaborate with diverse teams
- Open to changes and process updates
- Highly organized, proactive, and a team player

What to Expect – Your Journey with Us

Cloudbeds is a growing, integral company with 650+ employees across 40+ countries, bringing together engineers, AI architects, designers, and hospitality veterans. We pursue innovation and travel, with a culture of inclusion and opportunity.

Learn more at cloudbeds.com

Awards and Benefits (Selected)

- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast )

- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays – extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development and training

Equality and Inclusion

Cloudbeds is an Equal Opportunity Employer that celebrates diversity. We do not discriminate based on race, religion, color, national origin, gender, age, or other protected characteristics. Reasonable accommodations are available in hiring; contact our HR team for accommodations. Staffing and recruiting agencies: our Careers Site is for individuals seeking a job at Cloudbeds; we do not accept unsolicited resumes.

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1dj35e

📌 Website Onboarding Specialist (Santiago)
🏢 Cloudbeds
📍 Santiago