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Customer Experience Manager

Valparaíso

Responsibilities
- Deliver a customer‑centric shopping experience by managing and delivering effective front‑end operations and expectations.
- Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Ensure all front‑end policies and procedures are followed; achieve KPI targets and manage your team to achieve their role KPIs.
- Plan and lead the execution of class and in‑store events in accordance with Company programs.
- Lead omnichannel processes.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
- Assist with the onboarding of new team members.
- Train, observe, and coach the customer experience team (sales floor and cashier)



to achieve results; participate in the performance management process; support talent development and utilize leadership competencies for continued self‑development.
- Serve as Manager on Duty (MOD).
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image.
- Acknowledge customers, help locate products and provide solutions.
- Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Cross‑train in Custom Framing selling and production.
- In select stores without a Framing Manager, lead the delivery of high‑quality custom framing solutions to customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

Qualifications and Physical Requirements
- Retail management experience preferred.
- Ability to remain standing for long periods of

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📌 Customer Experience Manager (Valparaíso)
🏢 The Michael's Companies
📍 Valparaíso