Postúlate en Kit Empleo: kitempleo.cl/empleo/1djesp

Our client is an international investment management firm with a strong integral presence and active operations in major financial centers. Renowned for excellence in asset management and a commitment to innovation, governance, and compliance, the company fosters a dynamic, performance-oriented environment with a strong emphasis on technology.

Work model

Hybrid, with a minimum in‑office presence of two days per week at the Brickell office - Miami.

Location

Miami

Mandatory Requirements

- Proven experience in first‑level technical support in a corporate environment
- Knowledge of computer hardware
- Experience with print pools
- Familiarity with virtualization technologies
- Proficiency in Windows operating systems, Office 365, and MS Teams
- Hands‑on experience with Active Directory (users, groups, permissions), DNS, and DHCP
- Experience with Microsoft cloud services (Azure, Entra ID, Intune, Share Point, Exchange, MFA)
- Familiarity with the installation and management of digital certificates (A1 and A3)
- Strong communication skills, proactivity, and customer service focus
- Fluent English
- Technical or higher education (ongoing or completed) in IT or related fields

Preferred Qualifications

- Certifications such as ITIL Foundation, Microsoft (MCSA, AZ-900, AZ-104)




- Experience with Power Shell, azcopy, Robocopy, or other task automation tools
- Knowledge of service desk tools (GLPI, Freshservice, Jira Service Management, etc.)
- Experience in high‑security and compliance environments

Soft Skills

- Strong verbal and written communication
- Proactivity
- Organizational skills and ability to prioritize tasks
- Customer service orientation and commitment to operational excellence

Responsibilities

- Attend and log first‑level support tickets, both in person and remotely
- Document all support activities
- Keep the IT asset inventory up to date
- Install, configure, and maintain Windows operating systems (workstations and laptops)
- Provide support for cloud services (Azure, Microsoft 365, Entra ID, Share Point, Teams, etc.)
- Assist in managing digital certificates (installation, renewal, and troubleshooting of A1/A3 certificates)
- Ensure the functionality of printing services
- Monitor backup systems
- Identify and escalate more complex issues to higher‑level support
- Assist in implementing information security and compliance best practices
- Ensure meeting room services are fully operational

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1djesp

📌 Support Engineer (Miami, Hybrid, Perm) (La Florida)
🏢 Elumini Outdoing IT
📍 Chile