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Responsibilities: May include some or all of the following tasks;
- Support Tutor Applicants and Tutor Onboarding- Update our Digital Inventory of Institutional Sessions and Courses- Conduct data entry, registration, and enrollment activities for school district accounts
- Add new courses to digital inventory and provide ongoing maintenance of this inventory
- Set up sessions in catalog based on client (school system or parent) or course requirements following checklists and documented processes
- Assign Tutors to Tutoring Sessions- Match students with experts for one-on-one instruction and classes, following document processes and checklists
- Contact clients to discuss placement requirements, pitch specific tutors, negotiate scheduling and rates.
- Support Institutional and Course Schedule Changes- Partner with parents to identify and assess student's needs to implement the appropriate tutoring support
- Audit tutoring sessions to determine compliance with individual school requirements
- Manage course participants, cancellations, and credits




- Schedule meeting links for courses when necessary
- Other work as directed

Qualifications:
- Level B2 English proficiency
- Experience with data entry and fulfillment processes (catalog or account updates, inventory management, scheduling)
- Experience with Google, Slack, Twilio and Zendesk are preferred but not required
- Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
- Strong analytical and problem-solving skills.
- Comfortable performing all job responsibilities on a laptop or computer
- Able to perform basic technical troubleshooting with work equipment
- Highly adaptable to change and thrives in a fast-paced environment
- Self-starter with exceptional attention to detail
- Ability to take a creative approach to problem solving on case-by-case basis
- Excellent time management and organizational skills. Ability to work indep

Postúlate en Kit Empleo: kitempleo.cl/empleo/1djgrm

📌 Tutor Operations Specialist (Santiago)
🏢 Nerdy
📍 Santiago